gili99 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and gili99 ("gili99," "we," "us," "our"), the operator of the online gaming platform accessible at gili99.net. These Terms govern your access to and use of all services, features, games, promotions, and content available on the gili99 platform.

By completing the registration process, making a deposit, participating in any game or promotion, or otherwise accessing any part of gili99, you unconditionally accept these Terms. Your continued use of the platform following any amendment to these Terms constitutes acceptance of the revised Terms.

These Terms should be read in conjunction with gili99's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the agreement between you and gili99.

To be eligible to register and maintain an account on gili99, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age as required under applicable Philippine law and PAGCOR guidelines.
• You are a resident of or physically located in a jurisdiction where participation in online casino gaming is not prohibited by law.
• You are acting on your own behalf and not on behalf of another person.
• You are not a current employee, contractor, director, or officer of gili99, nor an immediate family member of such a person.
• You have not previously been self-excluded or excluded by gili99 or any affiliated platform.
• You are not registering for the purpose of conducting research on behalf of a competitor.
• Your use of the gili99 platform is for personal entertainment purposes only, not as a source of income or for professional gambling purposes.

gili99 conducts age and identity verification as part of the Know Your Customer (KYC) process. Any account found to belong to a person under the age of 21 will be suspended immediately. Deposits made to such accounts will be returned via the original payment method. Any winnings accumulated on an underage account are void and will not be paid out.

To access real-money games and promotions on gili99, you must complete the account registration process and provide accurate, truthful, and complete information as requested. gili99 reserves the right to reject any registration application at its sole discretion without being required to provide a reason.

One Account Policy: Each individual may hold only one (1) gili99 account. The creation of multiple accounts by the same individual — whether using the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, gili99 reserves the right to close all associated accounts, forfeit any bonuses claimed across those accounts, and withhold pending withdrawals pending a full investigation.

KYC Verification: Before processing your first withdrawal, gili99 requires completion of Know Your Customer identity verification. KYC documents typically include:

• A valid, government-issued Philippine ID (e.g., PhilSys National ID, passport, driver's license, SSS ID, UMID, Voter's ID, or PRC ID).
• A clear selfie photograph of yourself holding the presented ID.
• Proof of payment method ownership, where required (e.g., a screenshot of your GCash account showing your registered name).

You must ensure that all information provided during registration and KYC is accurate and kept up to date. You must notify gili99 promptly at [email protected] if any of your registered details change. Providing false or misleading information during registration or KYC is grounds for immediate account suspension and forfeiture of all balances.

You are solely responsible for maintaining the confidentiality of your gili99 username, password, and any other security credentials associated with your account. You must not share your login credentials with any other person under any circumstances. gili99 will never ask you for your password via Live Chat, email, SMS, or any other communication channel.

All actions taken using your gili99 account credentials — including bets placed, deposits made, withdrawal requests submitted, and bonus claims — will be treated as authorized by you. If you suspect that your account has been accessed without your authorization, you must notify gili99 immediately by contacting [email protected] or through Live Chat.

gili99 recommends enabling two-factor authentication (2FA) via SMS OTP for additional account security. While 2FA is strongly encouraged, its availability is subject to the features active on your account at any given time. gili99 shall not be held liable for losses resulting from unauthorized access to your account where you have failed to take reasonable precautions to secure your login credentials.

gili99 accepts deposits via the following payment methods available to Philippine players: GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited and will trigger a KYC review.

Deposits are credited to your gili99 wallet upon successful confirmation from the payment provider. GCash and PayMaya deposits typically reflect immediately. Bank transfer deposits may take longer depending on the processing times of your chosen bank. gili99 does not charge processing fees on standard deposits, though your payment provider may apply their own transaction charges.

All funds deposited into your gili99 account are held in a single unified wallet that covers all game categories on the platform — slots, live dealer, bingo, sports betting, and specialty games. There are no inter-wallet transfer requirements between game sections on gili99.

Withdrawals from your gili99 account are subject to the following conditions:

• Your KYC verification must be fully approved before your first withdrawal is processed.
• The withdrawal amount must not exceed your available real-money balance (bonus funds that have not met wagering requirements are not withdrawable).
• Withdrawals must be made to a payment account registered in your own name — the same account used for your most recent deposit, where possible.
• The minimum withdrawal amount is ₱200. Maximum withdrawal limits may apply per transaction and per day; these are communicated in the cashier section of your account.
• gili99 reserves the right to conduct additional security checks on any withdrawal request before processing, particularly for large amounts or first-time withdrawals.

GCash and PayMaya withdrawals for fully verified accounts are typically processed within minutes during normal operating hours. Bank transfer withdrawals to BPI, BDO, and Metrobank may take one to three banking days depending on the receiving bank's processing schedule. gili99 will communicate estimated processing times at the point of withdrawal request submission.

gili99 reserves the right to delay or withhold a withdrawal where there are reasonable grounds to suspect fraudulent activity, a breach of these Terms, or where additional KYC documentation is required. In such cases, gili99 will contact you at your registered email address within a reasonable timeframe.

gili99 offers a range of bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, free bingo tickets, free spins, cashback offers, and seasonal Filipino holiday promotions. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Wagering Requirements: All bonus funds are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn. The specific wagering multiplier applicable to each bonus is stated in the individual offer terms.
• Expiry: Bonus funds and associated wagering requirements expire within the timeframe specified for each individual promotion. Expired bonuses are forfeited automatically.
• Game Contributions: Different game categories may contribute differently to wagering requirements. Slot games typically contribute 100%; live dealer games, bingo, and other game types may contribute at a lower percentage as specified in the bonus terms.
• One Bonus at a Time: Only one bonus may be active in your gili99 account at any time, unless otherwise specified in a particular promotion's terms.
• Abuse and Fraud: Any attempt to abuse, exploit, or circumvent bonus terms — including multi-accounting, collusion, arbitrage betting, or the use of automated software — will result in forfeiture of all bonus funds, cancellation of associated winnings, and permanent suspension of the account.

gili99 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Players who have already claimed a bonus will not be affected by mid-promotion changes to that specific offer's terms unless required by law or PAGCOR directive.

All slot and RNG-based games available on gili99 use certified Random Number Generator (RNG) technology to determine game outcomes. Game results are independently determined and are not influenced by previous game outcomes, bet sizes, player history, or any other external factor. gili99 does not manipulate game outcomes in any way.

Live dealer games on gili99 — including baccarat, blackjack, and roulette — are conducted using real physical cards, dice, and wheels in a controlled studio environment. Outcomes are determined by natural physical processes and are not subject to digital manipulation.

Return-to-Player (RTP) percentages for individual slot games are available from the game provider and, where published, are displayed within the respective game information screens. gili99 does not alter published RTP values for any game on the platform.

In the event of a technical malfunction — including server errors, game freezes, disconnections, or display errors — gili99 reserves the right to declare the affected game round void and return any stakes placed during that round to the player's account. Winnings arising from a game round that is subsequently found to be the result of a technical error will not be honored and the affected amount will be deducted from the player's balance.

The following activities are strictly prohibited on the gili99 platform. Engaging in any of the following will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant Philippine authorities:

• Registering more than one account, or registering using another person's identity or documents.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with games or exploit platform features.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings resulting from exploited errors are void.
• Colluding with other players, casino employees, or third parties to gain an unfair advantage in any game.
• Using the platform to launder money or to conduct any other illegal financial activity.
• Depositing funds from payment accounts not registered in your own name.
• Attempting to reverse-engineer, copy, or resell any part of the gili99 platform or its game content.
• Engaging in any behavior that is abusive, threatening, or harassing toward gili99 staff or other players.
• Accessing the platform from a jurisdiction where online casino gaming is prohibited by law.

gili99 complies with PAGCOR responsible gaming guidelines and provides the following tools to all account holders at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Loss Limits: Set a maximum loss threshold over a defined period.
• Session Time Reminders: Receive notifications after a set duration of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a set period (24 hours to 6 months).
• Self-Exclusion: Permanently close your gili99 account and opt out of all marketing communications. Self-exclusion requests are processed within 24 hours.

gili99 does not permit the reversal of self-exclusion requests within the minimum exclusion period chosen by the player. Once a self-exclusion has been applied, you will not be able to log in to your account or create a new account on gili99 for the duration of the exclusion. Any attempt to circumvent a self-exclusion will result in permanent account closure.

Gambling should be an entertaining activity, not a means of generating income or resolving financial difficulties. If you believe you or someone you know may have a gambling problem, please seek help from PAGCOR's official responsible gaming resources or contact a qualified mental health professional. Must be 21 years or older to play at gili99.

All content on the gili99 platform — including but not limited to the gili99 brand name, logo, visual design, color scheme, game interfaces, promotional materials, text, graphics, audio, and software — is the proprietary intellectual property of gili99 or its licensed third-party game providers, and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the gili99 platform for your personal, non-commercial entertainment purposes only. This license does not include the right to copy, reproduce, distribute, publicly display, reverse-engineer, or create derivative works from any part of the gili99 platform or its content.

Any unauthorized use of gili99 intellectual property — including the use of the gili99 name, logo, or brand assets in any form without prior written consent — is strictly prohibited and may result in legal action.

To the fullest extent permitted by applicable Philippine law, gili99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the gili99 platform, including but not limited to loss of winnings, loss of data, loss of business opportunity, or any other financial loss not directly caused by a proven error on the part of gili99.

gili99 does not guarantee uninterrupted, error-free access to the platform. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, or events outside gili99's reasonable control (including internet outages, power failures, acts of government, or natural disasters). gili99 will endeavor to provide advance notice of planned maintenance where possible.

gili99's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you into your gili99 account in the thirty (30) days preceding the event giving rise to the claim.

gili99 collects, processes, and stores your personal data in accordance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and as further described in the gili99 Privacy Policy available at /privacy-policy.

By registering on gili99, you consent to the collection and processing of your personal data for the purposes of account management, KYC verification, payment processing, fraud prevention, regulatory compliance, and — where you have opted in — marketing communications.

gili99 does not sell, rent, or trade your personal data to unauthorized third parties. Data may be shared with licensed payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification service providers, and regulatory authorities where required by law. All data sharing is conducted under appropriate data protection safeguards.

gili99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, gili99 will notify registered players via their registered email address and/or via a prominent notice on the platform with a reasonable notice period before the changes take effect.

It is your responsibility to review the current Terms & Conditions periodically. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised. Your continued use of gili99 after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with an amendment to the Terms, you must cease using the gili99 platform and request closure of your account prior to the effective date of the amendment by contacting our support team.

You may close your gili99 account at any time by contacting customer support through Live Chat or by emailing [email protected]. Upon account closure request, any real-money balance remaining in your account (after deducting any ineligible bonus funds) will be returned to you via your last used payment method, subject to completion of any pending KYC requirements.

gili99 reserves the right to suspend or permanently terminate your account at any time, with or without prior notice, if gili99 has reasonable grounds to believe that you have breached any provision of these Terms, engaged in fraudulent or illegal activity, or if required to do so by a regulatory authority or court order.

In the event of account termination due to a breach of these Terms, gili99 reserves the right to withhold any balance pending investigation. Where a balance is confirmed as legitimately earned through fair play and is not subject to forfeiture under these Terms, it will be returned to you net of any amounts owed to gili99.

These Terms & Conditions and any dispute or claim arising from or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms or your use of the gili99 platform that cannot be resolved through gili99's internal complaints and dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

gili99 operates in alignment with PAGCOR — the Philippine Amusement and Gaming Corporation — responsible gaming guidelines. Players who believe their complaint has not been adequately addressed by gili99 may escalate their concern to PAGCOR through its official channels.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your gili99 account or gaming experience, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach gili99 customer support through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the gili99 platform
• Location: Philippines

gili99 aims to acknowledge all written complaints within 24 hours and to provide a full resolution within five (5) business days. For complex matters requiring additional investigation, gili99 will keep you informed of progress at regular intervals until the matter is resolved.